POLICIES AT ULTRA MOUND
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING AND DELIVERY
What You Need to Know
At UltraMound, we offer local delivery and pickup options for our pitching mounds. We deliver within a 50-mile radius of our location, and delivery fees vary depending on your distance from us.
Delivery Fees:
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Within 10 miles: $25
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11-25 miles: $50
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26-50 miles: $75
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Delivery times vary depending on your location and our availability. We will contact you to schedule a delivery time that is convenient for you. Please note that delivery dates and times are subject to change due to unforeseen circumstances such as traffic or weather.
Pickup: If you prefer to pick up your pitching mound, we offer pickup options at our location. Please contact us to schedule a pickup time, and we will have your order ready for you when you arrive.
Shipping Outside of the 50-Mile Radius: At this time, we do not offer shipping outside of our 50-mile delivery radius. If you are outside of our delivery area, please contact us to discuss your options.
Order Issues: If you have any issues with your order, such as damage during shipping or delivery, please contact us immediately. We will work with you to resolve any issues as quickly as possible.
Please note that delivery and pickup policies are subject to change without notice. If you have any questions or concerns about our shipping and delivery policies, please contact us at umanzorsbusiness@gmail.com.
OUR RETURN POLICY
Everything You Need to Know
This is your Return Policy Section. It’s a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward return or exchange policy is a great way to reassure your customers that they can buy with confidence - and keep coming back for more!
WARRANTY DISCLAIMER
About Our Policy
We warrant that our pitching mound products will be free from defects in materials and workmanship for a period of six (6) months from the date of purchase. This warranty covers only naturally occurring damages that may arise during normal use of the product.
This warranty does not cover damages caused by misuse, abuse, neglect, or any other cause beyond our control. Additionally, this warranty does not cover any damage that results from failure to follow proper installation, maintenance, or use instructions, or from modification of the product in any way.
In the event that any defects arise during the warranty period, we will, at our sole discretion, either repair or replace the product at no cost to you. This warranty is non-transferable and applies only to the original purchaser.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
OUR PRIVACY POLICY
Your Data is Secure
At UltraMound, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy explains how we collect, use, and disclose personal information that we collect from you when you visit our website or use our services.
Information we collect: We may collect personal information that you voluntarily provide to us when you use our services, such as your name, email address, phone number, and billing information. We may also collect non-personal information, such as your IP address and browser type.
How we use your information: We use the information we collect to provide and improve our services, to communicate with you about your account or our services, and to personalize your experience. We may also use your information to send you marketing communications about our services, but you can opt out of these communications at any time.
Disclosure of information: We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may disclose your information to our service providers who assist us in providing our services, or as required by law or to protect our rights or the rights of others.
Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your information.
Retention: We will retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to the policy: We may update this privacy policy from time to time, and we encourage you to review it periodically. If we make material changes to this policy, we will notify you by posting a notice on our website or by email.
Contact us: If you have any questions or concerns about our privacy practices, please contact us at umanzorsbusiness@gmail.com.